Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised in the order confirmation. (See COVID-19 UPDATE for more details)
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Can I use two coupons together?

No. You cannot use two coupons together on one purchase. Only one coupon can be redeemed on a single purchase.

Can I use a coupon on an already discounted price item?

Yes.

Why is my coupon not working?

Coupon has a minimum eligible purchase amount. Your total order amount (excluding shipping) must be equal to or more than the eligible purchase amount for the coupon to work. For example:

• SIGNUP005 ~ minimum eligible amount = $25.00
• SAVEBIG20 ~ minimum eligible amount = $50.00